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At Victoria Aesthetics, we do not share any information you provide with third parties. Our policy is not to sell or loan any private data. Should we wish to use any personal information for any reason other than in connection with your specific treatment, it will only be by specific request to you and with your approval.

How information is collected and used

If you sign up to Victoria Aesthetics through the web form and/or via phone, we collect the following information: your name and surname, a contact telephone number, your email address, your home address and treatment preferences. We gather this information in order to keep internal records and to send you important or relevant information.

Your information is used to send you appointment reminders and to inform you of special offers, news and treatments by email or text message. From time to time, we may also send you a client survey or ask for your feedback for market research, so that we can provide you with a better service.

We also use cookies — small text files that a website asks your browser to store on your computer or mobile device, allowing the website to remember your actions or preferences over time. Where used, these cookies are downloaded to your computer automatically and help us improve our website and the service we provide. All computers have the ability to decline cookies through your browser settings. Please note that if you decline cookies, you may be unable to access particular parts of our website.

Security

We have put in place data protection measures and procedures to ensure that your information is not accessible by any unauthorised person or body.

We have an SSL certificate for greater web security. An SSL certificate is a security protocol that encrypts the connection between your browser and our web server, which means that any data sent — such as personal information, passwords or payment details — is protected from potential interception.

• Improved security: protects sensitive information and helps prevent data theft.
• Customer trust: you can see the padlock in the address bar and “https://” instead of “http://”.
• Improved SEO: search engines prioritise secure websites in their results.
• Regulatory compliance: helps meet data protection requirements by securing users' information.

Controlling your personal information

You can restrict the collection and use of your personal information: when completing a web enquiry on the Victoria Aesthetics website, you can tick an opt-out box indicating that your information is not to be used for any marketing purposes.

If you have previously agreed to receive special offers or marketing information, or if you have opted out but have been sent such information, please email us and we will make sure you are correctly unsubscribed.

The information provided on this website is for general informational purposes only and is not intended as a replacement for specialist medical advice, diagnosis or treatment. The content on this website is not meant to be exhaustive or comprehensive and may not cover all medical conditions or aesthetic procedures.

Victoria Wellness Centre and its healthcare providers endeavour to deliver precise and up-to-date information, but we make no warranties concerning the completeness, correctness or availability of the information included on this website. Any trust you place in this information is therefore strictly at your own risk.

Results and testimonials

The content on this website includes some treatment results, testimonials and before-and-after images. These are particular results and may not be representative of the outcomes that all patients will achieve. Results may vary depending on individual factors, such as a given medical condition or aesthetic objectives, and the outcomes shown cannot be guaranteed.

Images given throughout this website are of actual patients and are for reference purposes only. Individual results and treatment outcomes may vary from person to person. Images may be taken in Seychelles or in our clinics abroad.

Third-party resources

Victoria Wellness Centre may use links to third-party resources for your convenience. However, we do not endorse and are not accountable for the content or accuracy of any linked websites or resources. Accessing these websites or resources is done at your own responsibility.

No doctor-patient relationship

Nothing on this website establishes a doctor-patient relationship, and any information exchanged via this website does not constitute the practice of medicine or the provision of medical services. If you have specific medical concerns or questions, please consult a qualified healthcare professional at our clinic.

Limitation of liability

By using this website, you agree that Victoria Wellness Centre and its employees, including healthcare providers, directors, personnel and partners, will not be held liable for any direct, indirect, consequential or punitive damages related to the use of the information provided on this website. This includes, but is not limited to, damages for errors, omissions, inaccuracies, or any actions taken in reliance thereon.

Intellectual property

The content on this website, including but not limited to text, graphics, images and logos, is protected by copyright and other intellectual property laws. You may not reproduce or distribute the content from this website without the previous consent of Victoria Wellness Centre.

All trademarks, service marks, trade names, product names, logos and brands appearing on this website are the property of their respective owners. Any use of such marks, names, logos or brands on this website does not imply endorsement by or affiliation with their respective owners.

Acceptance

By using this website, you accept and agree to the conditions in this disclaimer. If you do not agree with these terms, please abstain from using it. Victoria Wellness Centre reserves the right to amend, renew or remove information on this website at any moment without previous notification. If you have any questions or concerns regarding this disclaimer, please contact Victoria Wellness Centre using the contact information offered on this website.

We would like to give you a 100% satisfaction guarantee for all our treatments, because we believe in each treatment we offer and in the quality and preparation of our staff. We will always offer you the treatment that we honestly believe could benefit you the most.

Ultimately, you are free to decide whether to move forward with all, some, or none of the treatment options we propose. Please take your time to consider whether our approach suits your needs in whole or at least in part.

What we can and cannot guarantee

Aesthetic and medical results are variable from person to person and many elements influence them. Although we do our best to achieve the result you desire, results cannot always be guaranteed. Ageing is a complex process influenced by many variables, and it does not stop.

Most people need a combination of treatments over a variable period — from weeks to months — followed by intermittent maintenance treatments to preserve the results obtained. This approach gives you the greatest chance of a natural, genuine and long-lasting rejuvenation.

What we do promise and guarantee are the highest possible standards in products used, human team, comfort, discretion, and safe and personalised attention, regardless of the treatment.

Your decisions and responsibilities

• You are free to accept or reject our treatment proposal at any stage of the process. Please discuss your concerns and doubts thoroughly with our team before agreeing to a personalised treatment plan.
• To be emphatic: you agree to purchase the treatment offered, not the result of the treatment performed.
• You are responsible for the cost of additional treatments until you achieve the results you expect.
• Your responsibility also covers the cost of resolving complications that may occur during or because of the treatments you undergo. We will do everything possible to limit such risks, following up-to-date protocols with sufficiently trained personnel.
• Where complications are resolved in our centre, the charges for materials will be borne by you and we will cover the cost of performing the work.
• Please read the informed consent documents and post-treatment care instructions in full, and ask us if you have any questions.

Disclaimer of warranties

We deliver the service “as is”, “with all faults” and “as available”, and the full risk as to satisfactory quality, execution, precision, safety and effort is with you. To the maximum level permitted by applicable law, we make no representations, warranties or conditions, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, title and non-infringement, or that access to the service will be continuous or error-free.

Limitation of liability

To the level permitted by applicable law, Victoria Wellness Center and its staff shall not be liable for indirect, consequential, special, incidental, punitive or exemplary damages, or for loss of use, data, business, revenues or profits arising out of or in connection with the services. The cumulative liability of the protected entities will not exceed the amount paid by you, if any, for accessing the service.

Term and termination

These terms remain in full force and effect until terminated. Either party may terminate them at any time without notice. Upon termination or expiration, Victoria Wellness Center will stop providing the service to you.

Third-party and own cookies are used on this website so that you have a better browsing experience, can share content on social networks, and so that we can obtain user statistics. You can prevent cookies from being downloaded through your browser settings, preventing them from being stored on your device.

We do not use any personal information from cookies; we only compile general visit statistics that do not involve personal information. Please read this policy and understand that, if you continue browsing, we will consider that you accept the use of cookies.

Responsible entity

The entity responsible for the collection, processing and use of your personal data is the Victoria Aesthetics website, property of Victoria Aesthetics — Bel Etang Building, Hermitage Road, Mont Fleuri, Mahé, Seychelles.

What types of cookies exist?

The cookies used on this site are session and third-party cookies. They allow us to store and access information related to your language, browser type and other general characteristics, and to follow and analyse activity so we can introduce improvements and provide our services more efficiently. By permanence, cookies are either session cookies, which expire when you close the browser, or permanent cookies, which expire when their purpose is fulfilled or when you delete them manually.

• Performance cookies: volume adjustments for video or sound players, supported transmission speeds, and objects saved in a shopping cart.
• Geo-location cookies: used to find out which country you are in when you request a service. Completely anonymous, and only used to target content to your location.
• Registration cookies: generated once you have registered or opened a session, to keep you identified so you do not have to identify yourself again, and to check whether you are authorised to access certain services. If you use the logout function, the cookie is deleted.
• Analytics cookies: generated by a third-party tool on each visit to identify browsers and devices anonymously — never people — to count visitors, see which content is most visited, and know whether a visit is new or repeated. Unless you register for a service, the cookie is never associated with personal data.
• Advertising cookies: allow third-party ad servers to store cookies sent from the services and access the data stored in them.

How can I disable cookies?

Use the cookie configurator on this website to accept all cookies, reject all non-essential cookies, or set your preferences by category. You can also modify or deactivate cookies from your browser. We recommend reviewing this policy regularly.

Your current preferences

At Victoria Aesthetic & Wellness Clinic we reserve professional time, facilities and resources for every patient. This policy explains how to confirm your appointment and how changes, cancellations and advance payments are handled.

1. Deposit to confirm your appointment

To confirm a consultation or treatment, a 50% advance payment of the amount quoted by the clinic for that appointment is required, in Seychelles rupees (SCR).

Before you pay, our team will confirm in writing:

• The consultation or treatment booked.
• The applicable price and any authorised discounts, where relevant.
• The exact deposit amount and the remaining balance.
• The cancellation or rescheduling notice period that applies.

The deposit is part of the price of the service, not an additional charge. The remaining balance is paid before the service begins, unless a payment schedule has been agreed in writing.

If a treatment still requires medical assessment and has no defined quotation, the booking is for the consultation, not for a treatment that has not yet been indicated.

2. Payment methods and confirmation

The deposit can be paid by bank transfer to the clinic’s official account or at reception before your appointment. Online payment will be available soon; until then, our team will give you instructions for the available payment methods.

For bank transfers, please send the proof of payment showing the patient’s name and the appointment date. Your booking is confirmed once the clinic has verified the payment and sent you confirmation.

Requesting a date or sending a proof of payment does not, on its own, constitute a confirmed appointment.

3. Consultations and treatments

A medical consultation includes a professional assessment and may conclude with a treatment recommendation, a request for tests, a referral, or a decision not to carry out a procedure. Paying for a consultation does not oblige you to purchase a treatment, nor does it guarantee that you are a suitable candidate for one.

Where a benefit allows the consultation fee to be deducted from a treatment, our team will explain the conditions in advance and show the deduction on your account. Deposits already paid are always taken into account to avoid duplicate charges.

4. Cancellations and rescheduling

To change or cancel an appointment, please contact the clinic with the following notice:

• General appointments: at least 24 hours before the appointment time.
• Procedures that require specific preparation: at least 48 hours before the appointment time. This will be indicated when you book.

When a change is requested within the notice period, your deposit can be applied to a new date, subject to availability and the conditions of the booking.

Requests for definitive cancellation and refund are handled according to the conditions communicated before payment and the patient’s applicable rights.

If a cancellation or change is requested outside the notice period, or the patient does not attend, the deposit may be forfeited under the conditions accepted for that booking, and a new deposit may be required for a new appointment.

Medical emergencies and other exceptional circumstances are reviewed individually; relevant documentation may be requested.

Forfeiting the deposit for one appointment does not, in itself, mean losing the full balance of a programme or the automatic cancellation of the patient’s other appointments.

5. Changes made by the clinic

If the clinic needs to change an appointment, we will inform you and offer a new date.

If we cannot provide the booked service and you do not accept an alternative, the amount paid in advance for the service not provided will be refunded.

No penalties apply to patients for cancellations made by the clinic.

6. Medical safety and treatments not carried out

Any procedure depends on professional assessment, patient safety and informed consent.

If the clinician decides that a treatment should not go ahead for medical reasons, the reason will be explained to you, together with whether it should be postponed or ruled out.

Where a treatment is ruled out because of a medical contraindication, the amount paid in advance for that treatment only will be refunded. A consultation that has taken place keeps its fee, unless a specific condition or benefit applies.

A treatment will never be carried out simply because a deposit has been paid.

7. Packages and programmes

Session packages and programmes for weight management, hormonal care or other services come with their own written conditions.

Before payment, we will set out the services included, the price, the payment schedule, the validity period and the conditions for interruption or cancellation.

A deposit already applied to the price of a package or programme will not be charged again for sessions that are paid for.

If you ask to interrupt a programme, the clinic will provide a breakdown of the services delivered, the payments received and the corresponding balance, handled according to the conditions accepted when you purchased it and your applicable rights.

Package validity and any conditions are always agreed in writing before purchase; no conditions will be applied that were not communicated and accepted in advance.

Surgery, VA Wellness Club memberships and financing plans keep their own conditions, communicated and accepted in advance. Any exception to this policy will be identified before payment.

8. Punctuality

Please arrive on time so that we have the time needed for your care.

If you are running late, our team will assess whether the appointment can go ahead without compromising safety, quality of care or the following appointments.

If rescheduling is necessary, we will explain how the conditions of your booking apply. A procedure will never be rushed to make up for a late arrival.

9. Communication and acceptance

This policy is shared with you before any deposit is requested. Any special conditions for your booking are also confirmed in writing.

Payment confirms the booking under the conditions previously communicated and accepted; it does not replace medical consent for a treatment.

Updates to this policy apply to new bookings and do not retroactively change conditions already accepted.

Nothing in this policy limits the rights that patients have under the applicable laws of Seychelles.

Contact

Victoria Aesthetic & Wellness Clinic · Bel Etang Building, Hermitage Road, Mont Fleuri, Mahé · WhatsApp +248 2511 268