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Victoria Aesthetics Wellness Centre

ADVANCED PAIN & REGENERATIVE MEDICINE UNIT · MONT FLEURI, MAHÉ

Pain Management SeychellesLess pain. More life.

Living with chronic pain? You deserve more than temporary relief and repeated treatments without a clear plan. Our pain management Seychelles unit in Mont Fleuri, Mahé, combines medical assessment, anaesthesiology expertise, therapeutic laser, localised cold air cryotherapy, interventional options and evidence-informed regenerative medicine.

Our goal is not simply to reduce a pain score. It is to help you move better, sleep better and return to what matters.

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  • Physician-led care
  • Anaesthesiology expertise
  • Advanced pain technologies
  • Mahé, Seychelles

FIRST STEPComprehensive pain assessment

PRINCIPLEDiagnosis before procedure

MEASUREFunction, not just a pain score

WHEN PAIN BECOMES PART OF EVERYDAY LIFE

You do not have to face it without a plan.

Perhaps you wake up stiff every morning. Walking has become uncomfortable. You avoid exercise, struggle with headaches, or feel burning in your hands or feet. You may already have tried medication, physiotherapy, injections or surgery without the improvement you hoped for.

Chronic pain is rarely one thing. It can involve joints, muscles, nerves, inflammation, old injuries, or changes in how the nervous system itself processes pain — and different types of pain need different strategies. So pain management Seychelles patients can trust begins by understanding your condition, before recommending any procedure.

You do not need to commit to a procedure to request a pain assessment.

Patient receiving treatment at the clinic

OUR COMMITMENT

  • Listen carefully to your symptoms and concerns
  • Identify possible causes and contributing factors
  • Explain appropriate treatment options
  • Combine medical and physical therapies when beneficial
  • Monitor outcomes and adjust your plan
  • Refer to other specialists whenever necessary

Your pain is personal. Your treatment should be too.

WHAT TYPES OF CHRONIC PAIN DO WE ASSESS?

Where does it hurt?

Seven assessment pathways

Select the area that matches your main problem. Each pathway starts with an assessment, not with a procedure — and some of them deliberately do not lead to an injection at all.

Body map of the pain areas assessed by the unit The spine and neck are highlighted.
Illustrative body map · areas shown are indicative, not a diagnosis

BACK, NECK & SPINAL PAIN

Chronic lower-back pain, sciatica, cervical pain, selected disc-related conditions, facet joint pain and persistent spinal pain after surgery.

Assessment may lead to
Rehabilitation, medication review, targeted procedures and selected physical therapies
Back pain & sciatica assessment (WhatsApp, opens in a new tab)

ADVANCED TECHNOLOGIES FOR PAIN MANAGEMENT

More treatment options. One individualised plan.

Six components

We integrate physical technologies, medical treatment and selected procedures to address different pain mechanisms. Which of them you actually need is decided after the assessment, not before it.

Therapeutic laser being applied at the clinic

01

Therapeutic 980 nm diode laser

Precision light-based therapy for selected pain conditions

Depending on the diagnosis and treatment parameters, therapeutic laser may be considered as part of a programme for selected muscular pain and soft-tissue discomfort, certain tendon-related conditions, selected joint-related symptoms, musculoskeletal rehabilitation, and persistent localised pain where laser therapy is clinically appropriate.

Laser treatment may influence pain signalling and local biological responses, but clinical results depend on the condition, the device settings and the protocol. What patients tend to value is that it is non-surgical, targeted, and can sit inside a broader rehabilitation plan.

Important. A 980 nm laser is not a universal treatment for chronic pain. Its use must follow the device's intended indications, appropriate safety precautions and clinician-approved protocols. It does not guarantee tissue regeneration or permanent pain relief.

Ask about 980 nm laser pain therapy
Localised therapy being delivered at the clinic

02

Localised cold air cryotherapy

Targeted cooling for comfort and recovery

Controlled cooling delivered to selected treatment areas. It may be used as a complementary option for localised muscular discomfort, selected musculoskeletal pain, post-exercise soreness, certain rehabilitation programmes, and short-term symptom management after appropriate assessment.

  • Non-invasive, no injections required
  • Targeted local cooling
  • Can be combined with rehabilitation
  • Generally brief sessions

Important. Cryotherapy is primarily a symptom-management tool. It does not repair damaged cartilage, regenerate nerves or replace diagnosis-specific treatment. Patients with cold-sensitivity disorders, impaired sensation or certain circulatory conditions require particular caution.

Ask about therapeutic cryotherapy
Injection being prepared in the clinical setting

03

Interventional pain medicine

Targeted procedures for selected pain mechanisms

Some conditions may benefit from procedures directed at specific joints, tissues or nerves. Depending on clinical indication, practitioner qualifications and facility availability, options may include:

  • Diagnostic and therapeutic nerve blocks
  • Selected joint injections
  • Trigger-point injections
  • Ultrasound-guided procedures
  • Selected epidural procedures
  • Facet and medial branch assessment
  • Radiofrequency procedures
  • Selected headache and neuralgia interventions
  • Botulinum toxin for appropriately diagnosed chronic migraine

The right procedure begins with the right diagnosis. Not all interventions are available or appropriate for every patient. Some require specialised equipment, an authorised procedural setting, or referral.

Explore interventional pain options
Blood sample being handled in the clinic

04

Platelet-rich plasma (PRP)

A biological option for selected musculoskeletal conditions

PRP is prepared from a sample of your own blood and contains concentrated platelets. It has been investigated for conditions including knee osteoarthritis and certain chronic tendinopathies, and for selected patients it may be considered as one component of a comprehensive strategy.

What patients should understand

  • PRP is not appropriate for every injury
  • Evidence varies between conditions and preparation methods
  • Improvement cannot be guaranteed
  • Rehabilitation may remain essential

Important. PRP is not presented here as proven cartilage reconstruction or permanent tissue regeneration.

Find out if PRP may be appropriate for you

05 · REGENERATIVE & NEUROACTIVE PEPTIDE RESEARCH

Where we draw the line between research and care.

Regenerative and neuroactive peptides are an area of genuine scientific interest, including research into tissue repair, inflammatory signalling and nerve-related mechanisms. Compounds such as BPC-157, TB-500 and ARA-290 have attracted attention — but their proposed benefits for chronic pain or tissue regeneration are not established as routine clinical treatments.

Victoria Aesthetics distinguishes emerging research from clinically validated care. Investigational peptides are not presented here as proven treatments for neuropathy, joint degeneration or tendon repair. Any clinical application would require an appropriate evidence base, product quality assessment, regulatory authorisation and informed consent.

Our medical team can discuss established alternatives, and explain exactly where the evidence for emerging therapies remains uncertain.

06 · REHABILITATION & WHOLE-PERSON PAIN CARE

Technology alone is rarely the complete answer.

Depending on the diagnosis, an individualised programme may include physiotherapy and rehabilitation coordination, therapeutic exercise and progressive strengthening, medication review and optimisation, sleep and stress-management strategies, nutrition and metabolic health support, weight management where clinically relevant, psychological approaches to persistent pain, and specialist referral with ongoing monitoring.

The goal is not to sell more procedures. The goal is to find the most appropriate combination for you.

THE VICTORIA PAIN PRECISION PATHWAY™

A structured approach from assessment to recovery.

Six stages

  1. 01

    Assess

    Your symptoms, medical history, medications, previous treatments, and the impact pain has on your life.

  2. 02

    Understand

    Relevant physical and neurological findings, existing imaging reviewed, and whether further investigation is appropriate.

  3. 03

    Personalise

    Your clinician discusses the likely pain mechanisms, the treatment options, their limitations and realistic goals.

  4. 04

    Treat

    Medication, therapeutic laser, cryotherapy, rehabilitation, selected interventions or appropriate biological treatments.

  5. 05

    Rebuild

    Where possible, working towards better movement, physical capacity, sleep and confidence in daily activities.

  6. 06

    Review

    Progress measured through symptoms, function and quality-of-life goals. The plan is adjusted when it needs to be.

Diagnosis before procedure. Function before promises.

STILL IN PAIN AFTER OTHER TREATMENTS?

Sometimes the next step is a different assessment — not another injection.

If medication, physiotherapy, previous injections or surgery have not given you enough relief, there may still be options worth exploring. Persistent pain can involve several mechanisms at once, so a treatment may genuinely address one source while another carries on untouched.

  • Does the original diagnosis still fit?

    The first question worth re-asking, and the one most often skipped.

  • Is neuropathic or nociplastic pain involved?

    Pain generated by the nervous system itself responds to different treatment than tissue damage does.

  • Do the goals need to change?

    Sometimes the treatment was reasonable and the expectation was not.

  • Has rehabilitation been properly tailored?

    Generic exercise programmes fail for specific problems.

  • Is an interventional procedure justified?

    And, just as importantly, whether it is not.

  • Should another specialist be involved?

    Referral is an outcome of a good assessment, not a failure of one.

You do not need to commit to a procedure to request a pain assessment.

Request a second pain management opinion (WhatsApp, opens in a new tab)
Clinical assessment room at Victoria Aesthetics

PERSONALISED PAIN MANAGEMENT PROGRAMMES

Pain management Seychelles: care organised around your condition.

Not a fixed number of treatments

  • Victoria Spine & Nerve Pain Programme™

    Assessment and coordinated care for selected back, neck, sciatica and nerve-related pain conditions.

  • Victoria Joint & Mobility Programme™

    Individualised management of osteoarthritis and other joint-related pain, including rehabilitation and appropriate treatment selection.

  • Victoria Muscle & Sports Recovery Programme™

    A pathway for selected tendon, muscle and overuse conditions, incorporating therapeutic technologies and rehabilitation when indicated.

  • Victoria Migraine & Neuralgia Programme™

    Assessment and management planning for chronic migraine, selected headaches and neuralgic pain.

  • Victoria Fibromyalgia & Persistent Pain Programme™

    Multidisciplinary, function-focused care for patients living with widespread or complex chronic pain.

  • Victoria Complex Pain Care Pathway™

    Individualised assessment and specialist coordination for patients with multiple pain conditions, or persistent pain after previous treatment.

Each programme is adapted to clinical needs. No patient is required to purchase a predetermined series of injections or regenerative treatments.

MONT FLEURI, MAHÉ

Understand your pain. Explore your options. Work towards better function.

Find the right starting point

FIND THE RIGHT STARTING POINT

Tell us about your pain.

Four questions, about a minute. At the end you will see which assessment pathway fits your answers, and you can send it straight to the medical team if you want to.

This is an orientation tool. It does not establish a diagnosis, it does not replace a consultation, and it is never a substitute for urgent medical care.

1 of 4

Where is your main pain?

YOUR FIRST PAIN ASSESSMENT

The first step towards a clearer plan.

What happens

DURING YOUR CONSULTATION, YOUR CLINICIAN MAY

  • Review your pain history and previous treatments
  • Examine relevant physical and neurological findings
  • Review available MRI, X-ray or other investigations
  • Discuss possible causes and contributing factors
  • Explain appropriate medical and procedural options
  • Develop an individualised treatment and follow-up plan

Please bring any available medical reports, imaging results and a current medication list. They change what we can do on the day.

COMPREHENSIVE PAIN ASSESSMENT

Consultation fee confirmed at booking.

Treatment costs depend on the diagnosis, the services selected and the clinical requirements. A quotation is provided before any planned procedure — never after it.

Request my pain assessment (opens in a new tab)
Dr. Maria Rey Quintana, Anaesthesiologist at Victoria Aesthetics, Mahé

MEDICAL AUTHORITY

Why Victoria Aesthetics?

Dr. Maria Rey Quintana

Anaesthesiologist — Advanced Pain Management & Regenerative Medicine Unit

Pain management Seychelles care at Victoria Aesthetics is led by an anaesthesiologist, which brings to the unit the expertise most relevant to pain assessment and to appropriate procedural care — the discipline that spends its working life with pain, nerves and the drugs that act on them.

Medical & aesthetic consultations · pain assessment and care

  • Anaesthesiology expertise

    Pain assessment and appropriate procedural care.

  • Advanced therapeutic technology

    Therapeutic 980 nm diode laser and localised cold air cryotherapy within selected pathways.

  • Interventional perspective

    Targeted procedures evaluated when the diagnosis and the available capability support them.

  • Responsible regenerative medicine

    Careful consideration of PRP and emerging therapies, with clear communication about the limits of the evidence.

  • Comprehensive scope

    Musculoskeletal, neuropathic, headache-related, widespread and complex pain.

  • Personalised care

    Decisions based on your diagnosis, health, preferences and functional goals.

  • Integrated wellness support

    Nutrition, weight management, physical activity and other health factors where relevant.

  • Care in Seychelles

    An expanding service for residents, expatriates and international patients in Mahé.

QUESTIONS

Frequently asked questions.

What is chronic pain?

Chronic pain generally refers to pain that persists or recurs for more than three months, the definition used in the NICE chronic pain guideline (NG193). It can involve physical injury, disease, nerve dysfunction, altered pain processing, or several of these mechanisms at the same time.

Who leads pain management Seychelles care at Victoria Aesthetics?

Dr. Maria Rey Quintana, anaesthesiologist, leads the Advanced Pain Management & Regenerative Medicine Unit. Every plan starts with a physician assessment of your back pain, joint pain, nerve pain or other chronic pain.

Does Victoria Aesthetics treat all chronic pain conditions?

The unit is designed to assess a broad range of chronic pain conditions. Some require specialist referral or coordinated treatment outside the clinic, and saying so is part of the assessment rather than a shortcoming of it.

Can a 980 nm laser help with pain?

A therapeutic 980 nm diode laser may be considered for selected conditions using appropriate equipment settings and clinical protocols. Benefits vary, and it is not a proven universal solution for chronic pain.

What is cold air cryotherapy used for?

Localised cold air cryotherapy may provide temporary relief of certain musculoskeletal symptoms and support selected rehabilitation programmes. It does not repair damaged tissues.

Can PRP help with knee osteoarthritis?

PRP has been studied for knee osteoarthritis, but the evidence and the clinical recommendations vary. Suitability should be discussed after assessment rather than assumed from the diagnosis alone.

Do you treat neuropathic pain?

We assess selected neuropathic pain conditions and consider diagnosis-specific management, rehabilitation, appropriate interventions, and referral where necessary.

Can regenerative peptides repair damaged nerves?

This has not been established as a routine clinical treatment. Experimental peptide therapies require careful consideration of the evidence, safety and regulatory status, and we will tell you plainly where that evidence currently stands.

Can you treat chronic migraine?

Chronic migraine is included in our assessment scope. Management may include a review of preventive treatment, selected procedures, or referral to an appropriately qualified specialist.

Can you help with fibromyalgia?

Yes. Our approach to fibromyalgia emphasises multidisciplinary assessment, education, physical activity, sleep and quality-of-life improvement — rather than relying on injections.

Can I avoid surgery?

Some patients may benefit from non-surgical treatment. However, surgery remains necessary or preferable in certain conditions, and delaying it can be harmful. If that is your situation, we will say so.

Will I need injections?

Not necessarily. Many patients benefit from non-procedural treatment, rehabilitation or medical management.

How many treatment sessions will I need?

The number and frequency depend on the condition, the treatment selected and your individual response. We do not prescribe a standard number of sessions for every patient.

Can chronic pain be completely cured?

Some underlying conditions can be treated successfully, but complete pain elimination cannot be guaranteed. Improving function and quality of life is often the more important — and more achievable — treatment goal.

How do I book?

Book online through Salonist or message us on WhatsApp to request a chronic pain assessment with our pain management Seychelles team.

IMPORTANT SAFETY INFORMATION

Seek urgent medical attention — do not wait for an appointment — if you have any of the following.

  • Sudden, severe headache
  • New neurological weakness
  • Loss of bladder or bowel control
  • Numbness around the groin together with back pain
  • Severe pain with fever
  • Major trauma
  • Any other emergency symptom

Routine pain-management appointments are not a substitute for emergency medical assessment.

LESS PAIN. MORE LIFE.

You deserve a clearer path forward.

Pain may have changed how you live. It does not have to define every decision you make. Whether you are struggling with back pain, arthritis, neuropathy, migraine, fibromyalgia or persistent pain after previous treatment, the first step in pain management Seychelles residents and visitors can rely on is understanding your condition and identifying an appropriate plan.

Understand your pain. Explore your options. Work towards better function. We combine medical assessment, anaesthesiology expertise, advanced therapeutic technologies, an interventional perspective and responsible regenerative medicine to help you see what is realistically available to you.

Book my chronic pain assessment (opens in a new tab) Contact us on WhatsApp (opens in a new tab)

Diagnosis before procedure · function before promises · referral whenever it is the right answer.

FREE PATIENT GUIDE

Understanding chronic pain: your treatment options in Seychelles.

A physician-guided introduction to modern pain management Seychelles patients ask us about, covering the common causes and mechanisms of chronic pain, joint pain versus nerve pain, when injections or nerve blocks may help, therapeutic laser and cryotherapy, PRP and the realities of regenerative medicine, migraine, fibromyalgia and persistent pain, the questions worth asking before choosing a treatment, and how to prepare for a pain assessment.

Enter your name and email to receive the guide. Marketing updates require separate consent.

Care at Victoria Aesthetics
Where is your main pain?

Understand your pain before anyone treats it.

Book a comprehensive pain assessment with our pain management Seychelles team, or take the online assessment first if you would rather start from home.

Dr. Maria Rey Quintana at Victoria Aesthetics, Mahé, Seychelles

Book my chronic pain assessment

Confidential. Physician-led. Diagnosis before procedure, and a written plan you take away with you.

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Pain assessment consultation at Victoria Aesthetics

Take the Free Wellness Assessment Quiz

Take our personalized assessment to find the perfect protocol for your goals.

Book my pain assessment

FREE WELLNESS ASSESSMENT

Step 1 of 4

Free Wellness Assessment

Four short questions help our team understand where you are today and which of our clinical programs fits your goals. Nothing here is a diagnosis — a physician reviews every assessment before recommending anything.

Which goal matters most to you right now? (Required)
How long has this been a concern? (Required)
How would you prefer to be seen? (Required)

Where should we send your assessment?

A member of our clinical team will review your answers and contact you with the most appropriate next step.

Your Information

By clicking "Submit" below, I authorize VICTORIA AESTHETIC & WELLNESS CLINIC to call or email me at the telephone number and/or email address entered above to provide further information about its services and goods. I am not required to provide this consent to be eligible to purchase goods or services. This assessment is not a medical diagnosis.

Thank you.

Our clinical team will review your assessment and contact you with the most appropriate next step.

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CONTACT US

How Can We Help You Today?

Your wellness journey is important to us. We believe in open communication and partnership with our patients. Share your experiences, ask questions, and let us know how we can best support you. We're always here to listen and provide the information you need.

Contact Details

You can make an appointment right now, or fill out the form and you'll receive an answer as soon as possible.

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A 50% deposit confirms your appointment ·

Contact us for more information

ACCREDITATIONS & MEMBERSHIPS

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VICTORIA AESTHETICS & WELLNESS CENTRE

International Standards. Island Luxury.

VISIT

Bel Etang Building, Hermitage Road,
Mont Fleuri, Victoria, Seychelles (opens Google Maps in a new tab)

CONTACT

info@victoriaesthetic-wellness.com

+248 2511 268

WhatsApp (opens in a new tab)

Contact Us

CLINIC HOURS

Monday–Friday: 8:30 AM – 4:30 PM

Saturday: 8:30 AM – 12:30 PM

General medical disclaimer: Educational content only — not medical advice, diagnosis, or a guarantee of individual outcomes. All treatments at Victoria Aesthetic & Wellness Clinic are offered under strict physician supervision, with individual assessment, informed consent, and documented follow-up.

© 2026 Victoria Aesthetics Wellness Centre. All rights reserved.

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PRIVACY

Privacy Terms

At Victoria Aesthetics, we do not share any information you provide with third parties. Our policy is not to sell or loan any private data. Should we wish to use any personal information for any reason other than in connection with your specific treatment, it will only be by specific request to you and with your approval.

How information is collected and used

If you sign up to Victoria Aesthetics through the web form and/or via phone, we collect the following information: your name and surname, a contact telephone number, your email address, your home address and treatment preferences. We gather this information in order to keep internal records and to send you important or relevant information.

Your information is used to send you appointment reminders and to inform you of special offers, news and treatments by email or text message. From time to time, we may also send you a client survey or ask for your feedback for market research, so that we can provide you with a better service.

We also use cookies — small text files that a website asks your browser to store on your computer or mobile device, allowing the website to remember your actions or preferences over time. Where used, these cookies are downloaded to your computer automatically and help us improve our website and the service we provide. All computers have the ability to decline cookies through your browser settings. Please note that if you decline cookies, you may be unable to access particular parts of our website.

Security

We have put in place data protection measures and procedures to ensure that your information is not accessible by any unauthorised person or body.

We have an SSL certificate for greater web security. An SSL certificate is a security protocol that encrypts the connection between your browser and our web server, which means that any data sent — such as personal information, passwords or payment details — is protected from potential interception.

  • Improved security: protects sensitive information and helps prevent data theft.
  • Customer trust: you can see the padlock in the address bar and “https://” instead of “http://”.
  • Improved SEO: search engines prioritise secure websites in their results.
  • Regulatory compliance: helps meet data protection requirements by securing users' information.

Controlling your personal information

You can restrict the collection and use of your personal information: when completing a web enquiry on the Victoria Aesthetics website, you can tick an opt-out box indicating that your information is not to be used for any marketing purposes.

If you have previously agreed to receive special offers or marketing information, or if you have opted out but have been sent such information, please email us and we will make sure you are correctly unsubscribed.

LEGAL

Legal Disclaimer

The information provided on this website is for general informational purposes only and is not intended as a replacement for specialist medical advice, diagnosis or treatment. The content on this website is not meant to be exhaustive or comprehensive and may not cover all medical conditions or aesthetic procedures.

Victoria Wellness Centre and its healthcare providers endeavour to deliver precise and up-to-date information, but we make no warranties concerning the completeness, correctness or availability of the information included on this website. Any trust you place in this information is therefore strictly at your own risk.

Results and testimonials

The content on this website includes some treatment results, testimonials and before-and-after images. These are particular results and may not be representative of the outcomes that all patients will achieve. Results may vary depending on individual factors, such as a given medical condition or aesthetic objectives, and the outcomes shown cannot be guaranteed.

Images given throughout this website are of actual patients and are for reference purposes only. Individual results and treatment outcomes may vary from person to person. Images may be taken in Seychelles or in our clinics abroad.

Third-party resources

Victoria Wellness Centre may use links to third-party resources for your convenience. However, we do not endorse and are not accountable for the content or accuracy of any linked websites or resources. Accessing these websites or resources is done at your own responsibility.

No doctor-patient relationship

Nothing on this website establishes a doctor-patient relationship, and any information exchanged via this website does not constitute the practice of medicine or the provision of medical services. If you have specific medical concerns or questions, please consult a qualified healthcare professional at our clinic.

Limitation of liability

By using this website, you agree that Victoria Wellness Centre and its employees, including healthcare providers, directors, personnel and partners, will not be held liable for any direct, indirect, consequential or punitive damages related to the use of the information provided on this website. This includes, but is not limited to, damages for errors, omissions, inaccuracies, or any actions taken in reliance thereon.

Intellectual property

The content on this website, including but not limited to text, graphics, images and logos, is protected by copyright and other intellectual property laws. You may not reproduce or distribute the content from this website without the previous consent of Victoria Wellness Centre.

All trademarks, service marks, trade names, product names, logos and brands appearing on this website are the property of their respective owners. Any use of such marks, names, logos or brands on this website does not imply endorsement by or affiliation with their respective owners.

Acceptance

By using this website, you accept and agree to the conditions in this disclaimer. If you do not agree with these terms, please abstain from using it. Victoria Wellness Centre reserves the right to amend, renew or remove information on this website at any moment without previous notification. If you have any questions or concerns regarding this disclaimer, please contact Victoria Wellness Centre using the contact information offered on this website.

OUR COMMITMENT

Satisfaction Guarantee

We would like to give you a 100% satisfaction guarantee for all our treatments, because we believe in each treatment we offer and in the quality and preparation of our staff. We will always offer you the treatment that we honestly believe could benefit you the most.

Ultimately, you are free to decide whether to move forward with all, some, or none of the treatment options we propose. Please take your time to consider whether our approach suits your needs in whole or at least in part.

What we can and cannot guarantee

Aesthetic and medical results are variable from person to person and many elements influence them. Although we do our best to achieve the result you desire, results cannot always be guaranteed. Ageing is a complex process influenced by many variables, and it does not stop.

Most people need a combination of treatments over a variable period — from weeks to months — followed by intermittent maintenance treatments to preserve the results obtained. This approach gives you the greatest chance of a natural, genuine and long-lasting rejuvenation.

What we do promise and guarantee are the highest possible standards in products used, human team, comfort, discretion, and safe and personalised attention, regardless of the treatment.

Your decisions and responsibilities

  • You are free to accept or reject our treatment proposal at any stage of the process. Please discuss your concerns and doubts thoroughly with our team before agreeing to a personalised treatment plan.
  • To be emphatic: you agree to purchase the treatment offered, not the result of the treatment performed.
  • You are responsible for the cost of additional treatments until you achieve the results you expect.
  • Your responsibility also covers the cost of resolving complications that may occur during or because of the treatments you undergo. We will do everything possible to limit such risks, following up-to-date protocols with sufficiently trained personnel.
  • Where complications are resolved in our centre, the charges for materials will be borne by you and we will cover the cost of performing the work.
  • Please read the informed consent documents and post-treatment care instructions in full, and ask us if you have any questions.

Disclaimer of warranties

We deliver the service “as is”, “with all faults” and “as available”, and the full risk as to satisfactory quality, execution, precision, safety and effort is with you. To the maximum level permitted by applicable law, we make no representations, warranties or conditions, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, title and non-infringement, or that access to the service will be continuous or error-free.

Limitation of liability

To the level permitted by applicable law, Victoria Wellness Center and its staff shall not be liable for indirect, consequential, special, incidental, punitive or exemplary damages, or for loss of use, data, business, revenues or profits arising out of or in connection with the services. The cumulative liability of the protected entities will not exceed the amount paid by you, if any, for accessing the service.

Term and termination

These terms remain in full force and effect until terminated. Either party may terminate them at any time without notice. Upon termination or expiration, Victoria Wellness Center will stop providing the service to you.

PRIVACY

Cookie Policy

Third-party and own cookies are used on this website so that you have a better browsing experience, can share content on social networks, and so that we can obtain user statistics. You can prevent cookies from being downloaded through your browser settings, preventing them from being stored on your device.

We do not use any personal information from cookies; we only compile general visit statistics that do not involve personal information. Please read this policy and understand that, if you continue browsing, we will consider that you accept the use of cookies.

Responsible entity

The entity responsible for the collection, processing and use of your personal data is the Victoria Aesthetics website, property of Victoria Aesthetics — Bel Etang Building, Hermitage Road, Mont Fleuri, Mahé, Seychelles.

What types of cookies exist?

The cookies used on this site are session and third-party cookies. They allow us to store and access information related to your language, browser type and other general characteristics, and to follow and analyse activity so we can introduce improvements and provide our services more efficiently. By permanence, cookies are either session cookies, which expire when you close the browser, or permanent cookies, which expire when their purpose is fulfilled or when you delete them manually.

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Use the cookie configurator on this website to accept all cookies, reject all non-essential cookies, or set your preferences by category. You can also modify or deactivate cookies from your browser. We recommend reviewing this policy regularly.

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APPOINTMENTS

Booking Policy

At Victoria Aesthetic & Wellness Clinic we reserve professional time, facilities and resources for every patient. This policy explains how to confirm your appointment and how changes, cancellations and advance payments are handled.

1. Deposit to confirm your appointment

To confirm a consultation or treatment, a 50% advance payment of the amount quoted by the clinic for that appointment is required, in Seychelles rupees (SCR).

Before you pay, our team will confirm in writing:

  • The consultation or treatment booked.
  • The applicable price and any authorised discounts, where relevant.
  • The exact deposit amount and the remaining balance.
  • The cancellation or rescheduling notice period that applies.

The deposit is part of the price of the service, not an additional charge. The remaining balance is paid before the service begins, unless a payment schedule has been agreed in writing.

If a treatment still requires medical assessment and has no defined quotation, the booking is for the consultation, not for a treatment that has not yet been indicated.

2. Payment methods and confirmation

The deposit can be paid by bank transfer to the clinic’s official account or at reception before your appointment. Online payment will be available soon; until then, our team will give you instructions for the available payment methods.

For bank transfers, please send the proof of payment showing the patient’s name and the appointment date. Your booking is confirmed once the clinic has verified the payment and sent you confirmation.

Requesting a date or sending a proof of payment does not, on its own, constitute a confirmed appointment.

3. Consultations and treatments

A medical consultation includes a professional assessment and may conclude with a treatment recommendation, a request for tests, a referral, or a decision not to carry out a procedure. Paying for a consultation does not oblige you to purchase a treatment, nor does it guarantee that you are a suitable candidate for one.

Where a benefit allows the consultation fee to be deducted from a treatment, our team will explain the conditions in advance and show the deduction on your account. Deposits already paid are always taken into account to avoid duplicate charges.

4. Cancellations and rescheduling

To change or cancel an appointment, please contact the clinic with the following notice:

  • General appointments: at least 24 hours before the appointment time.
  • Procedures that require specific preparation: at least 48 hours before the appointment time. This will be indicated when you book.

When a change is requested within the notice period, your deposit can be applied to a new date, subject to availability and the conditions of the booking.

Requests for definitive cancellation and refund are handled according to the conditions communicated before payment and the patient’s applicable rights.

If a cancellation or change is requested outside the notice period, or the patient does not attend, the deposit may be forfeited under the conditions accepted for that booking, and a new deposit may be required for a new appointment.

Medical emergencies and other exceptional circumstances are reviewed individually; relevant documentation may be requested.

Forfeiting the deposit for one appointment does not, in itself, mean losing the full balance of a programme or the automatic cancellation of the patient’s other appointments.

5. Changes made by the clinic

If the clinic needs to change an appointment, we will inform you and offer a new date.

If we cannot provide the booked service and you do not accept an alternative, the amount paid in advance for the service not provided will be refunded.

No penalties apply to patients for cancellations made by the clinic.

6. Medical safety and treatments not carried out

Any procedure depends on professional assessment, patient safety and informed consent.

If the clinician decides that a treatment should not go ahead for medical reasons, the reason will be explained to you, together with whether it should be postponed or ruled out.

Where a treatment is ruled out because of a medical contraindication, the amount paid in advance for that treatment only will be refunded. A consultation that has taken place keeps its fee, unless a specific condition or benefit applies.

A treatment will never be carried out simply because a deposit has been paid.

7. Packages and programmes

Session packages and programmes for weight management, hormonal care or other services come with their own written conditions.

Before payment, we will set out the services included, the price, the payment schedule, the validity period and the conditions for interruption or cancellation.

A deposit already applied to the price of a package or programme will not be charged again for sessions that are paid for.

If you ask to interrupt a programme, the clinic will provide a breakdown of the services delivered, the payments received and the corresponding balance, handled according to the conditions accepted when you purchased it and your applicable rights.

Package validity and any conditions are always agreed in writing before purchase; no conditions will be applied that were not communicated and accepted in advance.

Surgery, VA Wellness Club memberships and financing plans keep their own conditions, communicated and accepted in advance. Any exception to this policy will be identified before payment.

8. Punctuality

Please arrive on time so that we have the time needed for your care.

If you are running late, our team will assess whether the appointment can go ahead without compromising safety, quality of care or the following appointments.

If rescheduling is necessary, we will explain how the conditions of your booking apply. A procedure will never be rushed to make up for a late arrival.

9. Communication and acceptance

This policy is shared with you before any deposit is requested. Any special conditions for your booking are also confirmed in writing.

Payment confirms the booking under the conditions previously communicated and accepted; it does not replace medical consent for a treatment.

Updates to this policy apply to new bookings and do not retroactively change conditions already accepted.

Nothing in this policy limits the rights that patients have under the applicable laws of Seychelles.

Contact

Victoria Aesthetic & Wellness Clinic · Bel Etang Building, Hermitage Road, Mont Fleuri, Mahé · WhatsApp +248 2511 268

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