Please read our terms and conditions carefully prior booking a consultation, appointment or treatment in our clinic/web site or subsidiaries. Victoria Aesthetics Wellness Centre reserve the right to alter these terms at any time, without warning, as we see fit.
There is a cost for consultation with doctors or therapist and it is non-refundable, but it is redeemable against the treatment, should you decide to go forward. After your consultation, you may have your treatment done or you may book your appointment for treatment, and you may be required to pay a deposit for the treatment.
All patients should wait a period of two weeks after treatment to be evaluated. This is to permit all swelling to resolve and product to settle in. Nevertheless, if you have any concerns about a treatment, you are able to contact us at any time.
Free reviews and top ups are included ONLY after the wrinkle treatment. Any later than 3 weeks any additional amount injected will be charged FULL PRICE.
We DO NOT offer free top ups for ANY dermal filler treatments, any additional amount injected will be charged full price.
The number of injections for each treatment can vary from person to person based on doctor ‘s assessment, knowledge and experience to deliver the best results that you are looking for.
Therefore, there is not a set standard number of injections for the same treatment, it can only be advised by our doctors after a thorough and face to face assessment.
When purchasing packages, the whole amount must be paid for in full before the first treatment. If for medical reasons, it is decided to stop treatments, any refund agreed is considered by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you. For any pre-paid sessions, failure to appear or cancel it within the time frame mentioned below in our Cancellation Policy, will result in forfeiture of that appointment.
Victoria Aesthetics Wellness will not be liable in contract, or otherwise for any economic loss (including, without limitation, loss of profit), or for any added special, direct, or consequential loss or damage result from, or in connection with, its provision of any goods and/or services to the client.
It is the client’s obligation to ensure that he or she provide Victoria Aesthetics … with all the relevant medical details and history prior to each treatment. Victoria Aesthetics Wellness Centre will not be legally responsible for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to observe all recommendations given to them by, or on behalf of, Victoria Aesthetics Wellness Center concerning the performed treatment.
After therapeutic procedure, clients be given a follow- up, usually within 10 to 15 days. Any corrective work, or any added treatment deemed necessary by the doctor and the client, is provided at the follow- up appointment. Victoria Aesthetics Wellness Centre is not responsible for any additional claims by the client relative to the aesthetic treatment.
We will photograph you pre and post treatment for your medical record. These images are kept private and are for record keeping purposes only, in line with legislation.
We may wish to share the before and after images through our media channels. To do that we will get from you your express signed consent, you will always be asked for consent prior. You can refuse this if you wish to.
Payments can be made cash, or via all major debit and credit cards. All payments must be made in full at the clinic on the day of treatment, unless on active membership plan.
The Victoria Aesthetics Wellness Club Membership Scheme
There are 3 membership subscription tiers. Members are entitled to discount on treatments and products depending upon the selected affiliation.
Members are only eligible for discount once first payment has been made.
The Membership card must be shown before payment to receive the discount.
Affiliations benefits cannot be shared or transferable. We encourage your family and friends to explore the benefits of becoming affiliates themselves. Our aim is that everyone can enjoy the differentiated benefits and savings that come with our affiliation programs.
Your membership will continue yearly unless cancelled.
Membership can be cancelled at any time and any money accrued will remain on the member’s account.
Victoria Aesthetics Wellness Centre will launch promotions from time to time at our own discretion and adhere to the following terms and conditions:
Not to be used in conjunction with any other offer, promotion or discount.
Treatments or courses cannot be shared between individuals.
All promotions are subject to availability
If you need to cancel or re-schedule your appointment, we ask for 24 hours’ notice. By not doing so you will lose your fee and/or deposit. For procedures needing prior preparations, such as the Endolift, Radiesse/Facetem or Sculptra, or Stemcell / Exosomes Therapy we request 48 hours’ notice. This permits us to avoid wastage of materials and doctors’ time, and to adjust our booking list and to offer the time to another client.
We will strive our best to give you the best possible care, in the event we fall short please let us know so we can improve. We do not guarantee results with our treatments, however, we will do our best to make sure you get the best possible care.
Victoria Aesthetics Wellness Center will not provide refunds on treatments or services that have been provided in good faith with all applicable procedures and consents. However, we may, at our discretion honor refunds on treatments if we consider it justified.
Victoria Aesthetics Wellness Centre recognizes that there will be times when patients, relatives or clients are dissatisfied with aspects of the services we provide. We are committed to ensuring that concerns from people using our services are acknowledged, responded to and that the organization responsibly learns from them.
You are entitled to log a complaint. For privacy and data protection reasons, you are required to do this by email from your own account. If you require assistance, will be pleased to help and support you through the process.
We are committed to dealing with any issues that may arise as quickly and effectively as possible, by making sure that concerns and complaints are dealt with in a timely manner.
Where the complainant is unable to submit a complaint in writing, they should raise the complaint with any of our staff, who will then record the complaint.
Commentaries on social media websites will not be considered formal complaints unless submitted in writing via one of the means outlined above.
We will aim to respond to your complaint within 2 working days.
Your complaint will be forwarded to our administrative team, and you will receive a confirmation email within 72 hours.
Complaints of a non-medical nature will be handled in their entirety by the administrative team. If it is medical treatment-related complaint, we will involve the related practitioner/s.
After this meeting we will provide you with a full written response and a conflict resolution within 20 working days or where this is not possible, an explanation as to the cause of the delay.
If you are not pleased with the response to your complaint, you have the option to rise your complaint up to Stage 2 and should do this in formal writing.
and may require you to attend a face-to face meeting with that practitioner or an alternative member of the clinic’s medical team, including the Medical Director.
Our administrative team will provide a written acknowledgement of receipt within 72 hours (working days) informing you that your complaint is now being transferred to medical director or CEO.
At this stage you may also be invited to a face-to-face meeting with a member of administrative team who responded to the complaint at Phase and a senior manager. This will be an occasion to resolve the complaint by taking a further look at a specific issue.
A full answer regarding the conclusion will be provided within 14 working days, or where the investigation is still in progress, a letter will be written supporting the reason for the delay to the complainant response.
Finally, If you are not satisfied with the response to their complaint after Phase 2, you may escalate your complaint to Phase 3.
At Stage 3 you have the right to an independent external adjudication of your complaint.
Complainants cannot access Phase 3 until they have gone through Phases 1 and 2. To access Phase 3 you will be asked to sign a “Statement of Understanding and Consent”, thereby agreeing to the parameters of Phase 3.
Complainants will need to set out in writing for the Adjudicator:
Victoria Aesthetics Wellness Centre
